Privacy Policy
Synedica Laboratories is deeply committed to safeguarding the privacy and security of your personal data, particularly given the sensitive nature of the health and wellness products we provide. This Privacy Notice provides you with detailed information on how we collect, process, and protect your personal data through your use of our website, services, and product purchases. We operate in compliance with the European Union's General Data Protection Regulation (GDPR) and other relevant international data protection laws.
By engaging with our services, you acknowledge and accept the practices described in this Notice. We understand that your trust is paramount, especially when dealing with advanced pharmaceutical compounds such as Semaglutide, Tirzepatide, HGH, and other specialized wellness solutions. Our commitment to data protection is as rigorous as our commitment to product quality and customer safety.
If you have any questions regarding this Privacy Policy or how we handle your data, please contact our Data Protection Officer using the details provided below. Your privacy is not just a legal obligation for us—it is a core value that guides every aspect of our business operations.
Definitions
This Notice contains the following definitions used throughout this document:
| Terminology | Meaning |
|---|---|
| Synedica | Synedica Laboratories, including its affiliates and subsidiaries, based in Leipzig, Germany. |
| The Notice | This Privacy Notice and Policy. |
| Personal Data | Any information relating to an identified or identifiable natural person. |
| Sensitive Health Data | Personal data revealing health status, such as information provided in consultation forms or product purchase history related to our specialized compounds. |
| Site/Website | The Synedica website: synedica.co. |
| Data Controller | The entity (Synedica Laboratories) that determines the purposes and means of processing personal data. |
Contact Details
Synedica Laboratories is the Data Controller and is responsible for your personal data (referred to as "we," "us," or "our" in this privacy notice).
Our full details are:
Synedica Laboratories
Data Protection Officer (DPO): [To be appointed]
Email address: contact
Postal address: Deutscher Pl. 5b, 04103 Leipzig, Germany
It is very important that the information we hold about you is accurate and up to date.
How Do We Collect Personal Information?
We may collect data about you in the following ways:
Direct Interactions
You provide data directly to us when you use our Site, complete an application form, register an account, subscribe to our newsletter, contact our support team via email or phone, or purchase products from our catalog.
Automated Technologies
As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies and similar technologies. This helps us improve your user experience and understand how our site is being used. Please see our separate Cookie Policy for more details about this.
Third Parties
We may receive data from third parties such as analytics providers (e.g., Google), advertising networks, and providers of technical, payment, and delivery services. These third parties may be based inside or outside the European Union.
Publicly Available Sources
We may also receive data from publicly available sources such as business registries and public directories.
What Personal Information Do We Collect And Why?
When purchasing goods from Synedica, you are entering into a contract with us. We may process the following categories of personal data about you:
| Data Category | Data Type | Our Purpose (Legal Basis) |
|---|---|---|
| Identity Data | First name, last name, title, date of birth. | To register you as a new customer and fulfill our contract with you. |
| Contact Data | Billing address, shipping address, email address, telephone numbers. | To manage our relationship with you, process and deliver your order, and for direct marketing (with consent). |
| Financial Data | Payment card details (processed securely by third-party payment processors), purchase history. | To process your payment and complete the transaction (Contractual necessity). |
| Transaction Data | Details about payments and other details of products and services you have purchased from us (e.g., Semaglutide, HGH, TRT Kits). | To fulfill and record our contract with you and for regulatory compliance. |
| Technical Data | Internet protocol (IP) address, browser type and version, time zone setting and location, operating system and platform. | To administer and protect our business and website (Legitimate Interests: network security). |
| Sensitive Health Data | Information voluntarily provided in consultation forms, or inferred from product purchase history (e.g., weight management or hormonal support products). | To ensure product safety and suitability, and to comply with regulatory requirements for health-related products (Explicit Consent or Substantial Public Interest). |
Marketing Communications
We will only send you marketing communications if you have expressly consented to receive them. This includes newsletters, product updates, and promotional offers related to our wellness solutions.
You can ask us to stop sending you marketing messages at any time by:
- Following the opt-out links on any marketing message sent to you
- Contacting us directly at contact form
- Updating your preferences in your account settings
Please note that opting out of marketing communications will not affect transactional emails related to your orders or account.
Data Security
We have put in place appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. These measures include encryption, secure payment processing, and restricted access protocols.
We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. All individuals with access to your data are bound by confidentiality obligations and have received appropriate data protection training.
While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is completely secure. We therefore cannot guarantee absolute security, but we are committed to maintaining the highest standards of data protection.
Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Due to the nature of our health-related products and regulatory requirements, we may be required to retain Transaction Data and Sensitive Health Data for an extended period. Specifically:
- Transaction Data: Retained for a minimum of 7 years for accounting and regulatory compliance purposes.
- Sensitive Health Data: Retained in accordance with pharmaceutical and medical device regulations, typically 10 years or longer.
- Contact and Identity Data: Retained for the duration of our business relationship plus 3 years.
- Technical Data: Typically retained for 12 months for security and analytics purposes.
After the retention period expires, we will securely delete or anonymize your personal data.
Your Legal Rights
Under the GDPR and other applicable data protection laws, you have the following rights in relation to your personal data:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.
- Right to Erasure: You have the right to request deletion of your personal data, subject to certain exceptions.
- Right to Restrict Processing: You have the right to request that we limit how we use your personal data.
- Right to Data Portability: You have the right to request your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to our processing of your personal data on certain grounds.
- Right to Withdraw Consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact our Data Protection Officer via the contact form. We will respond to your request within 30 days of receipt.
Changes to the Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The latest version will always be posted on our website at this location, and we will notify you of any significant changes where appropriate.
Your continued use of our website and services following the posting of revised Privacy Notice means that you accept and agree to the changes. We encourage you to review this Privacy Notice periodically to stay informed about how we are protecting your data.
Last Updated: January 29, 2024